Returns & Refund Policy

Last updated: 12 May 2026.

This Returns & Refund Policy explains your rights as a consumer when you purchase products from this website. It is provided in addition to your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("CCR 2013"). Nothing in this policy affects those statutory rights.

1. Your 14-day right to cancel (cooling-off period)

Under CCR 2013, if you are a consumer in the UK or the EEA you have 14 calendar days from the day after you (or someone you nominate) receive the goods to cancel your order without giving any reason. To exercise this right you must inform us with a clear statement before the 14-day period has expired, by email at vanessa.vb0901@gmail.com. You may use the model cancellation form available on request.

After cancellation, you must return the goods to us without undue delay and in any event no later than 14 days after the day on which you communicated the cancellation.

2. Herbalife 30-day money-back guarantee

In addition to your statutory right to cancel, Herbalife guarantees the quality and freshness of its nutrition and personal-care products. If you are not completely satisfied with any Herbalife® product purchased on this site, you may return it within 30 days from receipt for a full refund or product exchange. This guarantee is offered voluntarily and does not limit your statutory rights.

3. Damaged or defective goods (statutory)

Under the Consumer Rights Act 2015, goods supplied to you must be of satisfactory quality, fit for purpose and as described. If the product you receive is faulty, damaged or not as described, you are entitled to:

• a full refund within 30 days of delivery (short-term right to reject);
• or, after 30 days, a free repair or replacement;
• or a price reduction or final refund if repair/replacement is not possible.

4. How to request a refund or exchange

Email us at vanessa.vb0901@gmail.com within the relevant period (14 days statutory, 30 days Herbalife guarantee, or 30 days for defective products). Please include your order number and a brief description of the issue. We will reply within 2 working days with return instructions.

Return address:
Vanessa Balestra
Via Capecelatro 31
74120 Taranto, Italy

We recommend you use a tracked shipping service or insurance for items over £50. We cannot accept liability for returns lost in transit.

5. Refund processing

Once we receive and inspect your return, we will email you to confirm receipt and notify you whether the refund has been approved. If approved, the refund will be processed to your original method of payment within 14 days of receipt of the returned goods, in accordance with CCR 2013.

Shipping costs are non-refundable except where the return is due to our error or a defective product. If a refund is approved, the cost of return shipping (where paid by us) may be deducted from your refund.

6. Items that cannot be returned

For hygiene and safety reasons, sealed food supplements and personal-care items that have been unsealed after delivery cannot be returned unless they are defective. This does not affect your statutory rights regarding faulty goods.

7. Late or missing refunds

If 14 days have passed since we confirmed your refund and the amount has not appeared on your statement, please contact your bank or card issuer first as posting times can vary. If the refund still does not appear, contact us at vanessa.vb0901@gmail.com and we will investigate.

8. Online Dispute Resolution (ODR)

The European Commission provides an online dispute-resolution platform available at https://ec.europa.eu/consumers/odr. UK consumers may also contact the Citizens Advice consumer service.